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Health System Support Analyst

Galveston, TX, US, 77550

Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders.


The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!


Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.


We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more. ​

Health System Support Analyst
Our Health Insurance Operations group is seeking a candidate who possesses and effectively demonstrates leadership skills, strives to actively model the Agility, Collaboration, and Engagement (ACE) culture, flourishes in a team focused/fast-paced work environment, and enthusiastically enjoys the development of others. If you believe your interest and qualifications align, we encourage you to apply today!



  • Coordinate all year-end tax processing for the Health
  • QicLink Support email box – process access request in
    accordance with enterprise standards.
  • Assist in insuring that system hardware, transmission,
    remote use and computer access security needs are
    met with Health Division personnel and Computing Staff
  • Run cut offs for our test and model office environments,
    provide support for users and handle on-call problems
    with nightly production cut off to insure that our system
    is operational by 6:00 am each work day.
  • Provide operations support for all QICLINK Claims Software system
    environments. This also requires providing daily support for our
    QICLINK user community as well as being on-call in order to provide
    support for the nightly production cut off.
  • Load claims support file data including MDR reasonable & customary procedure value
    data, Medco Health Rx drug claims.
  • Balance Medicare Billings for claims transactions with internal reports of
    such transactions and prepare the invoices for payment
  • Run QicLink system reports requested by user community based on the
    variable information provided by the user requesting the report.
  • Analyze CMS Medicare and HIPAA EDI data load output to insure all record counts
    match and no duplication of records load into any of our systems. This includes
    the responsibility of determining correction techniques where such errors do occur.
  • Develop an understanding of all of the complexities of the job streams associated
    with all QicLink environments and actually execute these jobs for claims and where
    applicable, administration cut offs.
  • Analyze the PDA download rejects to determine if they are due to a programming
    issue or user error and insure that the changes necessary to resolve the issue are



  • A college degree, preferably in computer science, with programming training or an
    equivalent of three years of experience with proven software system function
    understanding and concepts.
  • A general understanding of all facets of health insurance operations, issue,
    administration and claims would be helpful
  • Must have a good general knowledge of and skill with Microsoft software including
    MS Word, Excel and MS Access.
  • Will be required to work with confidential information in capacity of systems security
    work and electronic health information.

Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.


Learn more about our culture by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Nearest Major Market: Galveston
Nearest Secondary Market: Houston

Job Segment: Help Desk, Information Systems, Information Technology, Technical Support, Systems Analyst, Technology

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