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Supervisor, IT Client Support Group

Galveston, TX, US, 77550


American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

 

What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

American National is seeking a Supervisor for our IT Client Support Group.  This role will involve employee oversight and process management with team members in multiple locations.

 

Responsibilities:

  • Direct supervision and mentorship of up to 20 team members, including time management, performance reviews, and input to disciplinary action.
  • Implement and oversee the execution of department and corporate policies, processes, and procedures to ensure compliance and attain the expected level of customer service.
  • Design and faciliate training for team members on service support systems and processes.
  • Oversee the daily department duties and customer support needs.
  • Establish workload priorities and team assignments.
  • Develop tactical plans, schedules, and key milestones.
  • Oversee quality assurance reviews and feedback to department staff.
  • Partner with external vendors to identify solutions and automation.
  • Collaborate with IT infrastructure and application development team leaders to facilitate and implement change.

 

Qualifications:

  • Associates degree or comparable work experience
  • 3-5 years demonstrated technical expertise supporting client hardware/software
  • ITIL Foundation Training (v3.0 or v.4.0)
  • Proven expertise in Microsoft System Center Service Manager tools
  • Comp A++ certification
  • Proven experience with scripting applications such as Powershell or Java
  • Proven experience with IBM Mainframe, Windows Server, Microsoft SCCM, Windows Operating systems, Office 365, AS400, Websphere, Bomgar reporting support
  • Proven leadership qualities in a team environment or through customer interactions
  • Proven utilization of asset management licensing core concepts
  • Strong communication skills
  • Proven ability to lead by influence and example
  • Proven project/workflow management experience
  • Proven mentorship engagements with team members and/or co-workers
  • Must be able to travel within the US for team building and training various times of the year

 

 

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.

 

Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

 


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 

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