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Customer Service Representative-Billing Services

Springfield, MO, US, 65899

Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders.


The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!


Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.


We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more. ​



Customer Service Representative


American National – Seeking Customer Focused Individuals!


Do you have a desire to improve your customer service skills, solve problems and help our clients when they need it most?  Are you friendly, efficient and organized?  Would you like the opportunity to explore a rewarding insurance career? 


American National has representative positions for someone like you.  As a Customer Service Representative, you’ll be responsible for accepting new claims, providing service referrals and serving as the first contact for our customers when they have concerns.  We are here to help you build effective phone communication skills, while you listen, gather information and provide help to our customers. 


Job Requirements:


Educational Equivalent - High School education required; Basic computer knowledge and experience required; training and experience with MS Outlook preferred; Bilingual skills helpful 

Specific Abilities – Must have good communication skills and/or aptitude especially over the phone. Must be able to listen, have high ethics, be able to multi-task, and have good decision-making skills.  






Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.


Learn more about our culture by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Nearest Major Market: Springfield

Job Segment: Customer Service Representative, Claims, Social Media, Accounts Receivable, Customer Service, Insurance, Marketing, Finance

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