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Billing Customer Service Representative

Glenmont, NY, US, 12077


Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders.

 

The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!

 

Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.

 

We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more. ​

 

Customer Service Representative

 

Responsibilities:

  • Manages large amounts on incoming service inquiries received through a variety of communication channels. Handle or escalate client complaints, directing unresolved issues to the appropriate resource
  • Responsible for handling payment and billing inquiries from agents, CSR's, policyholders, internal employees, and outside vendors regarding all premium payments and billing transactions.
  • Work with policyholder, field staff, and underwriting to address questions related to cancelled policies and assist with reinstatement of these policies, when needed.
  • Manually enter premium payments that need to be addressed on an “exception type basis.”
  • Research and resolve premium application errors by working with the field staff and home office staff.
  • Work with entire billing services & premium payment processing area on any project that may arise.
  • Meets immediate needs of caller by completing tasks such as taking telephone payments from clients, confirming basic policy information, handle account and/or policy changes such as address changes.
  • Provides accurate, valid and complete information to authorized parties (once party is identified), such as agents, 3rd parties, policyholders, etc. This may include policy information, interpretation, coverages, products, etc. This often requires validating caller identification and evaluating authority of the caller to gain information, request task, make change, etc.
  • Receives applications (may be from incoming client or agent in field), completes application process via phone and follows through to completion.
  • Possesses or obtains working knowledge of all data processing systems and software in disseminating policy status, policy data, and more to authorized parties in order to handle inquiries from all interested parties
  • Identifies funds needed for lapsed-payment policies to be reinstated, ensures appropriate approvals are obtained, forms are signed, and all paperwork is complete and received, as needed. Processes payments, all according to underwriting guidelines, as needed.

 

Qualifications:

  • High School diploma or a GED.
  • Customer service or call center experience or relevant education.
  • Relevant exposure to field (insurance, banking/finance, etc.) preferred.

 

Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.

 

Learn more about our culture by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

 

 


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 


Nearest Major Market: Albany

Job Segment: Customer Service Representative, Underwriter, Social Media, Accounts Receivable, Customer Service, Insurance, Marketing, Finance

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