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Supervisor, UW Operations

Glenmont, NY, US, 12077

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

American National is hiring for a Supervisor of Underwriting Operations.


• Manages/coordinates daily underwriting operations, which include hiring and onboarding employees, scheduling, training, evaluating employee performance, mentoring, and development.

• Conducts  meetings to keep team members apprised of underwriting and company updates. Consistently works with team members to identify opportunities for improvement, generating and maintaining an environment that encourages feedback, growth, and continual improvement.

• Oversees and leads team member productivity to ensure excellent service is provided to American National agents and policyholders. Ensures policy transactions are processed and underwritten in a timely and accurate manner and adjusting employee assignments as needed.

• Demonstrates policy level underwriting and contract knowledge, state specific knowledge, and system, process, and procedural knowledge. Establishes a series of periodic quality assurance reviews to ensure compliance with established processes and procedures. Monitors internal controls to ensure all processes and employee actions remain compliant.

• Reviews reports to monitor individual associate underwriter productivity, through-put time, workflows, quality assurance, and the overall performance of individual associate underwriters.

• Responsible for the daily operation of an assigned team of associate underwriters and Underwriting Support personnel.

• Manages the performance of the team in order to ensure the delivery of exceptional service to American National agents and policyholders. Ensures that policies and accounts are maintained in accordance with company, state, and federal compliance standards.

• With the assistance of the training department, plan and manage the training of all employees on various duties and responsibilities.

• Ensures proper backups are in place for all positions and for all departmental responsibilities to ensure the delivery of outstanding service and the elimination of work disruption. Ensures that employees receive training on new systems and products.

• Promotes continuous insurance education and demonstrates credibility through a personal commitment to educational efforts.



• Associate degree.

• At least one year of supervisory/management experience or underwriting experience.

• Additional Qualifications:  Risk management, business administration, management, communication, accounting, or a related field.  Leadership training and experience preferred. Experience in the field of underwriting or operations preferred



  • Bachelor’s degree preferred.
  • Completion of insurance continuing education courses  preferred.   
  • Strong written and verbal communication skills
  • Proficient at multi-tasking
  • Strong team player



Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Nearest Major Market: Albany

Job Segment: Underwriter, Social Media, Risk Management, Quality Assurance, Insurance, Marketing, Finance, Technology

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