IT Help Desk

American National is seeking to hire an IT Help Desk to join our team!

What you'd be doing:

• Desktop hardware/software support and deployment (adds, moves, changes)
• Portable device support and deployment including but not limited to cell phones and tablets
• Response and documentation of incidents and requests as per service support standards
• Asset management – Entry and maintenance of the technical assets supported by this team in the Enterprise Change Management system
• Support for data and voice communications efforts including moves, adds, and changes to telephone/data equipment and cabling

What we need:

• Associate’s Degree in an IT related program or 2 years of comparable work experience
• Basic knowledge of Microsoft operating systems, office configurations, physical and virtual pc hardware and software, and peripherals
• Basic knowledge of printer technologies and support
• Ability to apply software patches to PC’s and laptops
• Excellent customer service skills