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Customer Service Representative II

League City, TX, US, 77573


American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

 

What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Customer Service Representative II-Non-Licensed
Customer service professionals: The Service Center Operations department is seeking a full-time employee, who is client-centric with or without insurance knowledge!  The ideal candidate takes pride in providing first call resolution and possesses desire to ensure an elevated level of service that exceeds expectations. If you thrive when providing customer service that is focused on the experience-not sales; We invite you to apply today!

 

Responsibilities

 

  • Assist with the immediate requests of all incoming consumer calls by accepting telephone payments, confirming basic policy information, and managing account and/or policy detail changes-Striving to meet first call resolution objectives
  • Provide accurate, valid, and complete information to authorized parties-Including policy information, interpretation, coverages, products-This often requires validating caller identification and evaluating the authority of the caller
  • Receive applications from incoming clients or field associates and complete the application process to completion
  • Notify Underwriting Department of changes to risk when applicable
  • Review and post premium payments when applicable
  • Become an expert in programs utilized to disseminate policy status, policy data, and inquiries
  • May review, create, and modify payment plans-This includes setting up auto-drafts from clients’ bank accounts, billing premiums to the insured or mortgagee-May also review premium payment application as-needed and refund when appropriate
  • May identify funds needed for lapsed-payment policies to be reinstated-May ensure appropriate approvals are obtained, forms are signed, all paperwork is complete/received and process payments according to underwriting guidelines
  • Assist with projects when assigned


Qualifications

 

  • High school diploma or equivalent required
  • Work experience in call center/customer focused positions (Insurance, Banking, Finance, Retail, Food Service-Beneficial!)
  • Must have a positive phone disposition and possess strong written and verbal communication skills-Maintaining confidence when communicating resolution to clients
  • Strong cognitive skills, Ability to multi-task in a fast-paced environment and learn/retain information quickly
  • Interpersonal skills with an ability to work effectively in a team environment
  • High attention to detail and follow-up, required
  • Passion to provide the highest quality of customer service to clients, possessing pride when managing ownership of phone calls from start-finish
  • Proficiency in Microsoft Office programs (Outlook, Word, Excel, PowerPoint) with the ability to utilize multiple systems simultaneously and effectively navigate a computer system with dual monitors
  • Commitment to ongoing education in relation to the company and products/services offered
  • Bi-lingual skills, desired

 

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.

 

Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

 


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 


Nearest Major Market: Galveston
Nearest Secondary Market: Houston

Job Segment: Underwriter, Customer Service Representative, Bank, Banking, Insurance, Customer Service, Finance

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