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Customer Service Representative

League City, TX, US, 77573


Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders.

 

The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!

 

Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.

 

We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more. ​

 

 

 

Health Customer Service Representative
American National is seeking Health Customer Service Associates for the League City and Galveston, TX locations.  This role will assist and service health insurance customers by answering questions relating to health insurance products, policy administration (changes and billing), claims processing, verification of benefits, new business issues and the conservation of policy coverage and premium receipts.

Responsibilities:

  • Working knowledge of the more than 100 Health Products, as well as, procedures of all servicing departments within the Health Insurance Division and a general knowledge of the other products offered by the company and marketing distribution systems that market our health insurance products (gained through a 9 week paid training program at the beginning of employment)
  • Assist the customer in understanding their coverage and, if the coverage does not meet their needs, assist in providing options that will enable the coverage to meet their needs, thereby conserving the business and assisting with the persistency rate
  • Provide prompt, accurate responses and/or referrals to all inquiries while meeting the established standards of full performance for quality and job/product knowledge; thereby creating a favorable Company image

 

Qualifications

  • Associates or four (4) year degree preferred. 
  • Strong interpersonal skills, excellent written and oral communication skills.
  • Experience in dealing with customers either one on one or over the phone
  • Must have the ability to handle stress, multitask, and be a self starter
  • Must have excellent problem solving skills and skilled judgment
  • Proficient computer experience, including Microsoft Office
  • Conscientious and disciplined concerning personal attendance and punctuality

Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.

 

Learn more about our culture by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 


Nearest Major Market: Galveston
Nearest Secondary Market: Houston

Job Segment: Customer Service Representative, Social Media, Claims, Customer Service, Marketing, Insurance

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