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Field Support Associate

League City, TX, US, 77573


 

Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders.

 

The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!

 

Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.

 

We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more. ​

 

Field Support Specialist

 

American National is seeking individuals, with or without insurance experience, who possess a desire to provide elevated level of service to our field agents.  We are looking for customer advocates who are self-motivated and enjoy working in a fast-paced, supportive environment.  The Field Support Specialist is an expert phone representative responsible for supporting our agent staff on the following: log-in and software support, licensing and commission queries, Life and Annuity case statuses and product support.  If you are looking for a rewarding career with a stable, growing company who focuses on your success – Apply today!

 

Primary Responsibilities include:

  • Answer incoming calls to assist independent producers, brokerage firms, marketing companies, financial institutions, broker/dealers and registered representatives with questions relating to products distributed through Independent Marketing Group
  • Provide company product and service information to interested parties requesting or requiring such assistance
  • Provide prompt, accurate, and courteous responses to these inquiries or requests instilling a favorable Company image
  • Various projects including outbound calls and scheduling

 

The most successful candidate will possess the below qualifications and attributes:

  • Associate’s and/or Bachelor’s degree (preferred)
  • Prior insurance experience or general knowledge of life and annuity products (strongly preferred)
  • Prior banking/financial experience (strongly preferred)
  • At least two (2) years of customer service experience required, call center experience (strongly preferred)
  • Excellent written or oral communication skills
  • Strong technical aptitude
  • Ability to multi-task with effective time-management skills

 

Please note this role is posted as we anticipate a position opening up in the near future.

 

Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.

 

Learn more about our culture by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 


Nearest Major Market: Galveston
Nearest Secondary Market: Houston

Job Segment: Social Media, Call Center, Marketing, Customer Service

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