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Systems Engineer II

League City, TX, US, 77573


Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders.

 

The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!

 

Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.

 

We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more. ​

 

Systems Engineer

The Systems Engineer is responsible for developing and maintaining the global enterprise Microsoft System Center platform used for the management of Incidents, Problems, Changes and Service Requests.  The SCSM platform within American National Insurance Company is the ITIL Services Management platform for the organization. The System Center Engineer will be responsible for collaborating with management, application technical support analysts and developers for solving issues, architecting, configuring, creating, and delivering system improvements and reports.  The individual will leverage their experience to provide reporting analytics to facilitate queue management and on-going improvements. This role also has responsibility for supporting and creating solutions within the 3rd party application.

 

Responsibilities:

  • Assisting in project development, defining technical requirements and developing solutions related to System Center.
  • Designing and customizing solutions based on Microsoft System Center technology.
  • Overseeing architectural design and integration content management, workflow, collaboration, business process or other solutions within Microsoft System Center services.
  • Planning and assisting with software version upgrade releases for Service Desk.
  • Troubleshooting and debugging Service Desk SCSM / SCCM.
  • Create workflows to improve process efficiency; guide business teams on best practices.
  • Develop custom workflows.
  • Demonstrate solutions by developing documentation, flowcharts, layouts, diagrams and charts.
  • Configuring Incident, problem, activity, change, and release management.

 

Qualifications:

  • College degree in Information Technology field or equivalent experience.
  • Good understanding of C#, .NET Framework, and ASP.NET.
  • Technically proficient in PowerShell.
  • Exposure to ADO.NET, VB, HTML, CSS, JavaScript, jQuery, XML, SQL Server, Web Services.
  • Excellent Communication, Presentation, Problem-solving, Analytical, and Customer service skills.
  • Ability to integrate into a strong team environment.
  • Strong attention to detail, goal-oriented, highly motivated, and able to work with minimal supervision.

 

Preferences:

  • General understanding of Windows Server based technologies (AD, SQL, Exchange, etc.).
  • Web Development experience is a preference.
  • Basic understanding of ITIL with a focus on ITSM and/or ITAM processes.
  • Basic understanding of ITSM and ITAM solutions.

 

Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.

 

Learn more about our culture by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

 

 

 

 


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 


Nearest Major Market: Galveston
Nearest Secondary Market: Houston

Job Segment: Developer, Social Media, Service Desk, System Administrator, SQL, Technology, Marketing, Customer Service

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