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REMOTE OPTION: Client Advocate (Service Center)

Springfield, MO, US, 65899-0001


American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

 

What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Client Advocate

Did you just graduate or are you seeking a new position/career-field? American National is seeking full-time, client centric team members, with or without insurance knowledge, for both licensed and non-licensed positions! If you thrive when providing customer service that is focused on client experience, not sales; We invite you to apply today!

 

Why Apply?

  • OnsiteHybrid, and Remote work scheduling options 
  • You enjoy providing customer service that is not sales driven
  • You seek to provide an elevated level of customer service, striving to exceed expectations
  • You enjoy a fun, collaborative, and diverse work culture
  • You take pride in your work
  • You are seeking a career that offers personal development opportunities and defined job progression
  • Strong training program
  • Stability
  • Comprehensive benefits, that include a generous paid time off package
  • Competitive compensation
  • Fitness and educational support
  • Casual dress code

 

How you will make impact

  • You are the front-line service of the American National brand, supporting a positive, service focused client experience via phone

 

Minimum Qualifications

  • High school diploma or equivalent

 

Preferred Qualifications:

  • Bi-lingual skills
  • Positive phone disposition, with the ability to maintain confidence when communicating resolution to clients
  • Strong cognitive and multi-task skills
  • Ability to learn/retain information quickly
  • Interpersonal skills, able to work effectively in a team focused environment
  • High attention to detail and follow-up
  • Passion to provide the highest quality of customer service to clients
  • Aptitude to navigate various computer programs simultaneously (Microsoft Office applications and internal systems)
  • Commitment to ongoing education in relation to the company and products/services offered

 

PLEASE NOTE: Candidates will be considered for all available openings within the Service Center Operations department (Licensed and Non-Licensed roles) that align with skills, education, qualifications.

 

 

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.

 

Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

 


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 


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