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Customer Service Representative (Licensed and Non-Licensed)

Springfield, MO, US, 65899-0001

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Customer Service Representative (Licensed and Non-Licensed Positions Available)

Customer service advocates: Did you just graduate, looking for a new position/career-field, or are you an industry professional? The Service Center Operations Department is seeking full-time, client centric team members, with or without insurance knowledge for both licensed and non-licensed positions!


How you will make an impact (Minimum level job functions)

  • Support immediate requests of all incoming calls by accepting telephone payments, confirming basic policy information, and managing account and/or policy detail changes; Striving to meet first call resolution objectives
  • Provide accurate, valid, and complete information to authorized parties-Including policy information, interpretation, coverages, products (Validating caller identification and authority)
  • Receive incoming applications from clients or field associates and complete the application process
  • Notify underwriting department of changes to risk when appropriate
  • Review and post premium payments when applicable
  • Become an expert in programs utilized to disseminate policy status, policy data, and inquiries
  • Review, create, and modify payment plans-Including the set-up of auto-draft from clients’ bank accounts, billing premiums to the insured or mortgagee (May also review premium payment application as-needed and issue refunds)
  • Identify funds needed for lapsed payment policies to be reinstated (May ensure appropriate approvals are obtained, forms are signed, all paperwork is complete/received, and process payments according to guidelines)
  • Assist with projects assigned


Why Apply?

  • You enjoy customer service that is not SALES driven
  • You thrive when providing an elevated level of customer service, striving to exceed expectations
  • You enjoy a fun, collaborative, and diverse team 
  • You take pride in your work
  • You desire a career that offers development opportunity, with defined progression
  • Strong training program
  • Stability
  • Comprehensive benefits, including a generous paid time off package
  • Focus on work/life balance
  • Competitive compensation
  • Fitness support
  • Casual dress code


Minimum Qualifications

  • High school diploma or equivalent education


Preferred Qualifications:

  • Bi-lingual skills
  • Work experience in call center and/or customer focused positions (Insurance, Banking, Finance, Retail, Food service)
  • Positive phone disposition, with ability to maintain confidence when communicating resolution to clients
  • Strong cognitive skills, with skill to multi-task in a fast-paced environment and learn/retain information quickly
  • Interpersonal skills with an ability to work effectively in a team environment
  • High attention to detail and follow-up
  • Passion to provide the highest quality of customer service to clients, possessing pride when managing ownership of phone calls from start-finish
  • Aptitude to navigate various computer programs simultaneously, on dual monitors (Office applications and internal systems)
  • Commitment to ongoing education in relation to the company and products/services offered
  • Completion of insurance industry courses


PLEASE NOTE: Candidates will be assessed for available customer service openings (Property and Casualty, Life and Annuities, Licensed and Non-Licensed) based upon skills, education, and qualifications




Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Job Segment: Underwriter, Customer Service Representative, Bank, Banking, Customer Service, Insurance, Finance

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