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REMOTE OPTION: Client Support Specialist

Springfield, MO, US, 65899

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Why Apply?

  • OnsiteHybrid, and Remote work scheduling options 
  • You enjoy customer service that is not sales driven
  • You are seeking a career that offers development opportunities and defined job progression
  • Strong training program
  • Comprehensive benefits, that include a generous paid time off package
  • Competitive compensation, with paid incentive to learn additional lines of business 
  • Fitness and educational support
  • Casual dress code


How you will make an impact

  • Serve as a company advocate when managing incoming phone calls
  • Responsible for providing effective customer service in response to inquiries, concerns, and requests about products and/or services
  • Describe different company offerings when applicable, write applications, and submit to the underwriting department
  • Ascertain the reason clients are contacting the company and provide a resolution that results in a positive experience, while also building and maintaining professional relationships
  • Be an available resource
  • Stay apprised regarding state mandates, legislation requirements, and how each plan/requirement varies
  • Receive policy applications and complete the process via phone
  • Quote and bind coverage on new business applications and assist field personnel with the development of quotes and illustrations
  • Implement changes on existing policies
  • Produce certificates of insurance when applicable
  • Maintain applicable license(s) and/or designations; Completing ongoing continuing education at no cost to you


Minimum Qualifications

  • High school diploma or equivalent
  • Hold an active Property and Casualty (P&C) license or obtain following date of hire (American National will incur fees associated / No out of pocket expenses)


Preferred Qualifications:

  • Work experience in a call center and/or customer focused positions (Insurance, Banking, Finance, Retail, Hospitality, Food service)
  • Bi-lingual communication skills
  • Positive phone disposition, with ability to maintain confidence when communicating resolution to clients
  • Strong cognitive skills, with talent to multi-task in a fast-paced environment, and learn/retain information quickly
  • Interpersonal skills with the ability to work effectively in a team environment
  • High attention to detail and follow-up
  • Passion to provide the highest quality of customer service to clients
  • Aptitude to navigate various computer programs simultaneously (Microsoft Office applications and internal systems)
  • Commitment to ongoing education in relation to the company and products/services offered
  • Completion of insurance industry classes/courses

PLEASE NOTE: In review of candidate qualifications, education, and skills, another job level may be considered.

Salary for this position can range from $33,986 for candidates who are minimally qualified through $47,410 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill, and education.


Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Nearest Major Market: Springfield

Job Segment: Underwriter, Social Media, Outside Sales, Call Center, Insurance, Customer Service, Marketing, Sales

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