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REMOTE OPTION: Senior Claims Representative (Residential Property)

Springfield, MO, US, 65899

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

How you will make an impact

  • Responsible for the investigation, evaluation, negotiation, and settlement of property claims that are of moderate level complexity (Example: Wind, hail, and water damages)
  • Conduct claims investigation process, assess the facts surrounding the loss, arrange inspection experts, and third parties
  • Review and negotiate loss settlements, determine coverage, appropriate method of inspection and/or claim decision based on the review of facts, and deliver resolution
  • Assign estimates and proper vendors
  • Establish and maintain suitable reserves
  • Partner with internal departments, vendors, and defense counsel, throughout the claim process
  • Promote positive professional relationships while expediting claims and adhering to the fair claims’ settlement practices
  • Draft professional written correspondence regarding various aspects of the claim
  • Work within multiple estimating, tracking, and workflow systems
  • Understand and comply with insurance regulations, statutes, and case law accordingly
  • Ensure and conclude claims in compliance with  state/federal regulations and requirements, provisions of policy contracts, and company standards 
  • Maintain continuing education (CE) courses for required state licensing 

Minimum Qualifications

  • High school diploma or equivalent
  • Two years' property claims handling experience and/or Relevant job experience will be considered (Example: Construction, Estimating, Water mitigation, and Customer Service positions)
  • Currently hold an active (Texas) adjuster license or obtain following date of hire (American National will incur all fees associated / No out of pocket expenses)


Preferred Qualifications:

  • Property claims handling experience and/or Relevant job experience will be considered (Example: Construction, Estimating, Water mitigation, and all Customer service positions)
  • Four (4) year completed degree in related field (Criminal Justice, Insurance and Risk Management, Business, Communications)
  • Working knowledge of Xactimate or alike estimating programs
  • Understanding of statutes, case laws, and policy contracts
  • Effective and organized multi-tasker, with the ability to focus when items require your attention for review
  • Comfortable managing difficult conversations with ease and confidence
  • Excellent written and verbal communication skills
  • Passion to provide the highest quality of customer service
  • Detail oriented
  • Ability to negotiate
  • Ability to effectively manage time and provide thorough follow-up
  • Ability to work independently 
  • Ability to navigate various computer programs simultaneously (Microsoft Office and internal systems)


PLEASE NOTE: In review of candidate qualifications, education, and skills, another job level may be considered.


Salary for this position can range from $36,238 for candidates who are minimally qualified through $52,619 for more highly qualified candidates.  Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. 


Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Nearest Major Market: Springfield

Job Segment: Claims, Social Media, Risk Management, Customer Service Representative, Compliance, Insurance, Marketing, Finance, Customer Service, Legal

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