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Property Claims Representative (Tenant Policies)

Springfield, MO, US, 65899-0001

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Property Claims Representative (Tenant Policies)

American National is seeking a full-time (Monday-Friday) industry or construction professional, with the aptitude to organize, investigate, negotiate, and settle tenant property claims.


How you will make an impact

  • Responsible for the investigation, evaluation, negotiation, and settlement of moderate level complexity (first party) tenant property claims
  • Review notices of loss to determine/confirm proper coverage and deliver resolution
  • Conduct detailed phone investigations to determine damages, obtain recorded statements, review police reports, assess the appropriate method of inspection, and provide thorough follow-up
  • Determine suitable method of inspection, assigning estimates, and proper vendors
  • Negotiate loss settlements based on the review of facts
  • Establish and maintain proper reserves
  • Communicate and promote professional relationships with insureds, claimants, agents, attorneys, and internal department(s) regarding the ongoing status of claims files
  • Draft professional written correspondence regarding various aspects of the claim
  • Build and maintain strong customer relationships while expediting claims and adhering to fair claims’ settlement practices
  • Conclude claims in compliance with all state rules and regulations, in a timely manner
  • Ensure compliance with state/federal regulations and requirements, provisions of policy contracts, and company standards
  • Maintain continuing education (CE) requirements for state licensing


Why Apply?

  • You are inquisitive and enjoy investigation
  • You thrive in a customer-oriented work environment
  • You are intrinsically self-motivated
  • You are an efficient time manager
  • You have an innate positive view
  • You take pride in your work and strive to provide a high-level of service
  • You want to give-back to others in way that enhances and supports, during a stressful time frame
  • Stability
  • Monday-Friday, work schedule
  • Comprehensive benefits
  • Defined career progression
  • Focus on work/life balance
  • Casual dress code


Minimum Qualifications

  • High school diploma or equivalent
  • Two years of claims handling, construction, or alike work experience


Preferred Qualifications

  • 4-year completed degree in related field (Criminal Justice, Insurance and Risk Management, Business, Communications)
  • Currently hold an active (Texas) adjuster license or willingness to obtain following date of hire
    • (American National will incur all fees associated/No out of pocket expenses)
  • Working knowledge of Xactimate or alike estimating program(s)
  • Understanding of statutes, case laws, and policy contracts
  • Passion to provide the highest quality of customer service
  • Effective and organized multi-tasker, with the ability to focus when items require your undivided attention for review
  • Excellent written and verbal communication skills
  • Detail oriented
  • Ability to negotiate
  • Ability to effectively manage time and provide appropriate follow-up
  • Ability to work independently in a fast-paced work environment
  • Ability to navigate various computer programs simultaneously on dual computer monitors, while utilizing noted applications (Microsoft Office and internal systems)



Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




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