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Senior Claims Specialist (Commercial Auto)

Springfield, MO, US, 65899-0001

Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders.


The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!


Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.


We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.


Senior Claims Specialist (Commercial Auto)

Seeking bodily injury claims professionals who desire a remote or onsite (Springfield, MO.) opportunity with a company, dedicated to service.


The candidate selected will contact and work with insureds/third parties to investigate and adjust complex and high severity bodily injury claims, obtain recorded statements, review police reports, and provide thorough follow-up. The ideal candidate should be skilled in investigation and adjudication of auto injury claims (commercial auto liability and coverage analysis, preferred) be self-motivated, an efficient time manager, and value the importance of thorough claims handling practices that directly impact the lives of our clients and business operation. If your interest and qualifications align; We invite you to apply today!


  • Adjudicate all aspects of the claims handling process (complex coverage and high exposure commercial auto liability and bodily injury claims) from reviewing coverage to settling coverage and closing the file with minimal direct supervision
  • Conduct phone interviews and investigations to determine liability and damages
  • Review loss notices and complex policy forms to determine proper coverages
  • Establish and maintain proper reserves
  • Determine the appropriate method of inspection of property, automobiles, and injured parties
  • Discovery, discussion, and review of the facts and circumstances of the loss occurrence
  • Finalize liability determination for third-party losses, sending out required forms, and negotiating settlements with customers or legal representatives (Obtaining releases, court-approved settlements for minors, pre-suit mediations or arbitrations)
  • Draft written correspondence regarding various aspects of the claim
  • Communicate and promote professional relationships with insureds, claimants, agents, attorneys, and internal clients regarding the ongoing status of claims files
  • Follow compliance of Unfair Claims Settlement Practices Act, insurance laws, and regulations in all states assigned
  • Review and recognize complex legal issues that require presentation to management, in-house counsel, defense counsel, and internal committee, when applicable
  • Read and interpret complex, multifaceted legal and medical documents and update in an easy-to-understand format for the file and for the internal committee while addressing excess exposures, umbrella claims, and reinsurance exposures
  • Assist in mentoring other claims representatives within the department, when applicable
  • Complete ongoing continuing education to maintain active adjuster license(s)



  • High school diploma or equivalent, required: 4-year completed degree or equivalent work experience, preferred
  • Must have an active adjuster license or willingness to obtain following date of hire, at American National’s expense
  • Six years’ claims handling work experience (Bodily injury/commercial auto claims experience, preferred)
  • Understanding of statutes, case laws, and policy contracts desired
  • Must be an effective and organized multi-tasker, with the ability to adapt to a slower pace when items require your undivided attention for review
  • High attention to detail and follow-up, required
  • Must be comfortable managing difficult conversations with ease and confidence
  • Excellent written and verbal communication skills
  • Strong negotiation and organizational skills
  • Must have the aptitude to navigate various computer programs simultaneously, -Including (Outlook, Excel, Word) while utilizing dual computer monitors
  • Ability to work independently in a fast-paced work environment
  • Must have the passion to provide the highest quality and level of customer service to clients-possessing pride when managing claims


Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.


Learn more about our culture by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.



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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




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