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Client Support Specialist (Galveston, Texas)

Galveston, TX, US, 77550


American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

 

What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Client Support Specialist

The Service Center Operations Department is seeking a full-time, Client Support Specialist, at the Galveston Texas campus.  


How you will make an impact

  • Serve as a company advocate when managing incoming phone calls; Responsible for providing effective customer service to clients in response to inquiries, concerns, and requests about products and services
  • Explain different company offerings when applicable, write applications, and submit to the underwriting department
  • Ascertain the reason clients are contacting the company and provide a resolution that results in a positive client experience, while also building and maintaining professional relationships
  • Be an available resource to other departments
  • Stay up to date regarding state mandates, legislation requirements, and how each plan/requirement varies
  • Receive policy applications and complete the application process via phone
  • Quote and bind coverage on new business applications and assist field personnel with the development of quotes and illustrations
  • Implement changes on existing policies
  • Produce certificates of insurance when applicable
  • Obtain and maintain applicable license(s) and/or designations; Completing ongoing continuing education

 

Why Apply?

  • You enjoy customer service that is not SALES driven
  • You thrive when providing an elevated level of customer service, striving to exceed expectations
  • You enjoy a fun, collaborative, and diverse team 
  • You take pride in your work
  • You desire a career that offers development opportunity, with defined progression
  • Strong training program
  • Stability
  • Comprehensive benefits, including a generous paid time off package
  • Focus on work/life balance
  • Competitive compensation
  • Fitness support
  • Casual dress code

 

Minimum Qualifications

  • High school diploma or equivalent education
  • Hold an active Property and Casualty license or willingness to obtain following date of hire (American National will incur fees associated)

 

Preferred Qualifications:

  • Bi-lingual skills
  • Work experience in a call center and/or customer focused position (Insurance, Banking, Finance, Retail, Food service)
  • Positive phone disposition, with ability to maintain confidence when communicating resolution to clients
  • Strong cognitive skills, with skill to multi-task in a fast-paced environment and learn/retain information quickly
  • Interpersonal skills with an ability to work effectively in a team environment
  • High attention to detail and follow-up
  • Passion to provide the highest quality of customer service to clients, possessing pride when managing ownership of phone calls from start-finish
  • Aptitude to navigate various computer programs simultaneously, on dual monitors (Using Office applications and internal systems)
  • Commitment to ongoing education in relation to the company and products/services offered
  • Completion of at least two insurance industry classes

 

*PLEASE NOTE: In review of candidate qualifications, education, and skill, another job level may be considered. *

 

 

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.

 

Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

 


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 

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