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Customer Service Representative

Galveston, TX, US, 77550


Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders.

 

The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!

 

Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.

 

We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

 

Customer Service Representative (Service Center Operations) 

Customer service advocates: Did you just graduate, looking for a new position/career-field, or are you an industry professional? If you are seeking flexible work scheduling options, comprehensive benefits that support healthy work-life balance, continuing education assistance, a casual work environment, a generous paid time off package, competitive compensation, and fitness support; American National is the place for you! The Service Center Operations department is seeking full-time, client centric team members, with or without insurance knowledge, for both licensed and non-licensed positions!  The ideal candidate takes pride in providing first call resolution and possesses desire to ensure an elevated level of service that exceeds expectations. If you thrive when providing customer service that is focused on the client experience, not sales; We invite you to apply today!

 

Responsibilities

  • Assist with immediate requests of all incoming client calls by accepting telephone payments, confirming basic policy information, and managing account and/or policy detail changes-Striving to meet first call resolution objectives
  • Provide accurate, valid, and complete information to authorized parties-Including policy information, interpretation, coverages, products (This often requires validating caller identification and evaluating the authority of the caller)
  • Receive applications from incoming clients or field associates and complete the application process to completion
  • Notify Underwriting Department of changes to risk when applicable
  • Review and post premium payments when applicable
  • Become an expert in programs utilized to disseminate policy status, policy data, and inquiries
  • May review, create, and modify payment plans-This includes setting up auto-drafts from clients’ bank accounts, billing premiums to the insured or mortgagee (May also review premium payment application as-needed and issue refunds when appropriate)
  • May identify funds needed for lapsed-payment policies to be reinstated (May ensure appropriate approvals are obtained, forms are signed, all paperwork is complete/received and process payments according to underwriting guidelines)
  • Assist with projects when assigned

 

Qualifications

  • High school diploma or equivalent required
  • Work experience in call center/customer focused positions (Insurance, Banking, Finance, Retail, Food Service-Beneficial!)
  • Must have a positive phone disposition and possess strong written and verbal communication skills-Maintaining confidence when communicating resolution to clients
  • Strong cognitive skills, with the ability to multi-task in a fast-paced environment and learn/retain information quickly
  • Interpersonal skills with an ability to work effectively in a team environment
  • High attention to detail and follow-up, required
  • Passion to provide the highest quality of customer service to clients, possessing pride when managing ownership of phone calls from start-finish
  • Must have the aptitude to navigate various computer programs simultaneously, on dual monitors (Including-Outlook, Excel, Word)
  • Commitment to ongoing education in relation to the company and products/services offered
  • Bi-lingual skills, desired

 

Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.

 

Learn more about our culture by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

 


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 


Nearest Major Market: Galveston
Nearest Secondary Market: Houston

Job Segment: Customer Service Representative, Underwriter, Social Media, Banking, Customer Service, Insurance, Marketing, Finance

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