REMOTE: Bodily Injury Claims Specialist

Glenmont, NY, US, 12077

Complex Claims Specialist


Do you excel in creating a positive experience for your customers? Do you have a passion for helping people through difficult time? American National is seeking a Bodily Injury Specialist to investigate, negotiate, and settle complex and high exposure personal auto bodily injury claims. The individual selected should have liability claims adjusting experience, a solid understanding of the claims handling process, and both strong injury evaluation and successful negotiation skills to thrive in this role. 

What You'll Do


•    Manage a pending of personal automobile bodily injury claims
•    Provide exceptional customer service, including timely direct contact and promotion of professional relationships 
•    Analyze coverage issues, complete thorough investigations and properly evaluate liability and damages
•    Read and interpret complex, multifaceted legal/medical documents and properly evaluate both liability and injury values. 
•    Maintain timely and proper file documentation and establish and maintain proper reserves
•    Recognize complex issues that require effective presentation to management, attorneys, and internal committee(s)
•    Negotiate loss settlements based upon the review of all facts.
•    Draft professional written correspondence regarding various aspects of the claim
•    Comply with the Unfair Claims Settlement Practices Act, insurance laws, and regulations in all states assigned
•    Complete ongoing continuing education to maintain active adjuster license(s)


What You'll Need

•    Five years’ + claims handling experience (Including bodily injury)
•    Experience handling high severity and complex bodily injury and property damage claims including those triggering excess umbrella coverage
•    Experience handling liability claims in a large territory to include multiple states and jurisdictions including the Northeastern states   
•    Established negotiation skills and experience attending mediations
•    Technical skill set in Guidewire or alike claims management system
•    Understanding of statutes, case laws, and policy contracts
•    Currently hold an appropriate state adjuster license or willingness to obtain following date of hire (American National will incur fees associated / No out of pocket expenses) 
•    Excellent written and verbal communication skills, as well as a high attention to detail and follow-up




Salary for this position can range from $73612.50 for candidates who are minimally qualified through $92,001.00 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill and education.


American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays.   We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.


American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.  Learn more about our company, by following us on social media: LinkedInFacebookInstagram


American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.


Application Deadline: June 30, 2024 or until filled, whichever comes first.

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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, Former President and CEO.




Nearest Major Market: Albany

Job Segment: Liability, Adjuster, Social Media, Claims, Banking, Insurance, Marketing, Finance