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Customer Service Representative - Billing Services
Glenmont, NY, US, 12077
Customer Service Representative
Do you have high attention to detail, possess the ability to effectively multi-task, thrive when organized, and enjoy both team oriented and autonomous work? As a Customer Service Representative, you will be responsible for providing customer service that exceeds expectations to both internal and external clients. You will focus on resolving issues in relation to billing, researching requests, and reconciling accounts. If you are interested in working with a diverse and tenured team who supports one another’s success, please apply today!
What will you do?
- Assume responsibility for the timely set up and maintenance of Easy Pay plans.
- Assume responsibility for incoming inquiries via phone, e-mail, fax etc., from insureds and agents concerning premium as it relates to Easy Pay.
- Research and resolve Easy Pay issues.
- Assume added responsibilities for fellow team members as needed in a team atmosphere.
- Reconcile payments received, correcting misapplied payments, researching payment history, process stop payment requests, and reissue refund checks when applicable
- Process reinstatements on policies that have lapsed
Required Qualifications
- Educational Equivalent – High school diploma required. College degree preferred.
- Prior billing, banking and/or customer service experience/training preferred.
- Accounts Receivable/Payable training or experience, strong mathematical skills preferred.
- Underwriting Services experience preferred.
- Introduction to Insurance courses preferred.
- MS Outlook training/experience preferred.
- Must possess excellent oral and written communication techniques.
- Must maintain congruous working relationships with representatives from various areas of the company and our policyholders.
- Must demonstrate excellent customer service skills.
- Strong analytical skills; ability to plan, prioritize and organize; personal effectiveness; manageability; high aptitude for learning; and determination.
Preferences
• Customer service, call center experience or relevant education.
• Relevant exposure to the field (insurance, banking/finance, etc.).
Salary for this position can range between $31063.50 and $38824.50 annually
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Nearest Major Market: Albany
Job Segment:
Accounts Payable, Accounts Receivable, Call Center Representative, Customer Service Representative, Finance, Customer Service