Customer Service Representative II

Glenmont, NY, US, 12077




Customer Service Representative II

Do you have high attention to detail, possess the ability to effectively multi-task, thrive when organized, and enjoy both team oriented and autonomous work?  As a Billing Services Customer Service Representative, you will be responsible for providing customer service that exceeds expectations to both internal and external clients. You will be dedicated to providing service to agents and clients in response to their billing related inquiries and requests. If you are interested in working with a diverse and tenured team who supports one another’s success, please apply today!
What You’ll Do:
Assume responsibility for the timely set up and maintenance of insurance policy payment plans.
Assume responsibility for incoming inquiries via phone, e-mail, fax, etc., from clients and agents concerning premium billing as it relates to their insurance policies.
Research and resolve billing related issues.
Assume added responsibilities for fellow team members as needed in a team atmosphere.
Reconcile payments received, correct misapplied payments, research payment history, process stop payment requests, and issue refunds when applicable.
Process reinstatements on policies that have lapsed.


Required Qualifications: 
Prior customer service experience
Positive phone disposition, with excellent oral and written communication
Accounts receivable/payable training or related experience and strong mathematical skills
Passion to provide the highest quality of customer service, demonstrating ownership of billing related inquiries from start to finish
Interpersonal skills, able to work effectively in a team focused environment

Schedule: Monday-Friday 8:30AM ET - 4:30PM ET


Salary for this position can range from $35,000 for candidates who are minimally qualified through $44,000 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill, and education.




American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays.   We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.


American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.  Learn more about our company, by following us on social media: LinkedInFacebookInstagram


American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, Former President and CEO.




Nearest Major Market: Albany

Job Segment: Accounts Payable, Accounts Receivable, Customer Service Representative, Social Media, Finance, Customer Service, Marketing