Quality Assurance Manager
Glenmont, NY, US, 12077
Quality Assurance Manager
American National is seeking a Quality Assurance Manager. In this role you will support P&C Claims Operations by ensuring that audits and validations conducted by the team are conducted with a high level of accuracy and consistency. You will help transform the client experience by actively identifying, analyzing, and recommending improvements focused on service and operational compliance with best practices and regulatory requirements.
What You’ll Do
• Responsible for the leadership of Quality Improvement team(s) within P&C Operations.
• Mentor and develop each member of the Quality Improvement team.
• Collaborate with senior leadership on the development of the overall Quality Improvement strategy and roadmap for P&C Operations.
• Lead the delegation and prioritization of the team’s projects and ensures the projects are completed timely.
• Creates, analyzes, and maintains queries, reports, and dashboards (i.e., PowerBI) used by the team or other areas of P&C Operations; analyzes business results, identifies trends, and issues, and makes improvement recommendations to stakeholders as needed.
• Validate audit guides to ensure calibration and consistency of results. Analyze the results of the audits.
• Validates and reviews queries, reports, and dashboards prior to being sent to areas within P&C Operations.
• Interacts with all levels of the claims staff, internal partners, senior staff, external resources, and regulators, including but not limited to assessments, audit, training, coaching, performance management, and presentations.
• Improve processes and procedures while maintaining technical bulletins, procedures, policies, practices, guidelines, and official records for the business area.
What You’ll Need
• Bachelor’s degree in business, risk management, or a related field
• Eight to Ten years of claims handling experience
• One to Two years of supervisory/management experience preferred
• CPCU, AIDA, ARC, or similar industry designation preferred
• Expert use with estimating software and management systems software.
• Ability to initiate, plan, implement or evaluate programs.
• Must have strong communication and people skills.
Salary for this position can range from $88452.00 for candidates who are minimally qualified through $110,565.00 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill and education.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Nearest Major Market: Albany
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