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REMOTE OPTION: Manager, Claims (Auto Liability)

Glenmont, NY, US, 12077

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

How you will make an impact


The Auto Liability Claims Department is seeking an experienced claims professional to lead and mentor mid-level, liability adjusters.


  • Oversee daily business operations (Interviews, onboarding, performance counsel, monitoring time sheets, and ensure deadlines/goals are discussed, met, and/or exceeded)
  • Partner with leadership team(s) to support open communication that is focused on increasing/enhancing productivity, improving workflow processes, and maintaining/sustaining positive morale
  • Responsible for team adjusting activities, training programs, business proposals, technical results, quality, vendor management, and procurement
  • Provide guidance, mentorship, and ongoing training regarding technical claims issues, while also responding to client concerns
  • Partner with employees to discuss and create developmental plans for heightened progress
  • Oversee and operate within an allocated budget
  • Prepare and submit reports to leadership team(s)
  • Conduct quality assurance audits on open and closed claim files to ensure compliance with company guidelines and state laws/regulations
  • Achieve and exceed both organizational and departmental goals
  • Ongoing evaluation of current processes and procedures to enhance efficiency
  • Manage Automatic Call Distributor (ACD) phone system
  • Manage after-hours claims phone line between one/two times yearly *One-month rotation (Example Call: Claimant requests to speak to a manager)
  • Safeguard prompt reserving within company guidelines
  • Review and approve settlement authority
  • Guarantee that team members provide prompt, accurate, and equitable claims service   

Minimum Qualifications

  • High school diploma or equivalent education
  • Auto claims handling experience
  • Currently hold an active (Rhode Island) adjuster license or obtain following date of hire (American National will incur fees associated / No out of pocket expenses)

Preferred Qualifications:

  • Four year completed degree in related field (Criminal Justice, Insurance and Risk Management, Business, Communications)
  • Five years’ auto claims adjusting work experience
  • Supervisory, management, or formal training work experience
  • Completed industry designations (AIC, AIM, AIS, ARM, CISR)
  • Working knowledge of CCC or alike valuation programs
  • Understanding of statutes, case laws, and auto policy contracts
  • Effective and organized multi-tasker, with the ability to focus when items require your undivided attention for review
  • Comfortable managing difficult conversations with ease and confidence
  • Maintain and demonstrate a high level of interpersonal skills, successfully creating/maintaining professional relationships
  • Ability to utilize critical analysis skills
  • Ability to work independently in a fast-paced work environment
  • Detail oriented
  • Ability to negotiate
  • Ability to effectively manage time and provide appropriate follow-up
  • Ability to navigate various computer programs simultaneously while utilizing noted applications (Microsoft Office and internal systems)


Salary for this position can range from $76,600 for candidates who are minimally qualified through $95,750 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill, and education.


Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Nearest Major Market: Albany

Job Segment: Claims, Liability, Social Media, Risk Management, Quality Assurance, Insurance, Marketing, Finance, Technology

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