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Technical Specialist (Auto)

Glenmont, NY, US, 12077

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Technical Specialist (Auto)

American National is seeking a full-time technical professional who will support the Claims Department as a subject matter expert. If you have work experience in any of the following area(s): Claims handling, auto-body, or auto mechanics: We invite you to apply today!


Why Apply?

  • You are interested in expanding your technical skills
  • Monday-Friday work schedule
  • You thrive when providing an elevated level of customer service, striving to exceed expectations
  • You enjoy a fun, collaborative, and diverse work team 
  • You take pride in your work
  • You desire a career that offers development opportunity, with defined progression
  • Stability
  • Comprehensive benefits, including a generous paid time off package
  • Focus on work/life balance
  • Fitness support
  • Casual dress code


How you will make an impact 

  • Perform technical audits and quality assurance to maintain claims guidelines, ensuring consistent processes, and providing the utmost level of service to both internal and external appraisal sources
  • Analyze, prepare, perform, and write estimates/supplements from photos and/or complete a full reinspection
  • Obtain resolution of disputed damages, estimates, or supplements from all methods of inspection
  • Negotiate changes to estimates/supplements and complete total loss evaluations, as needed
  • Resolve disputed damages, verify estimate accuracy-including supplements from all methods of inspection
  • Review and analyze estimates, supplements, subrogation demand packets, applications of appropriate betterment, and identifications of prior damage
  • Complete total loss documents and validate total loss evaluation accuracy
  • Technical and detailed processing for an efficient handling of salvage vehicles and property for maximum recovery
  • Maintain a high level of professional communication and quality of service through effective claim monitoring, efficient management of work ques, and thorough follow-up with file documentation
  • Utilize claims and estimating systems, daily
  • Provide training to less tenured employees and/or other areas when applicable
  • Maintain vendor relationships to ensure quality
  • Identify coverage issues and/or liability, when applicable, addressing with the claims adjuster


Minimum Qualifications:

  • High school diploma or equivalent
  • Currently hold an active (Rhode Island) adjuster license and New York appraiser license or have interest in obtaining/maintaining, following date of hire (American National will incur fees associated/No out of pocket expenses)
  • One year of auto claims handling or related technical work experience (Technical trade positions, considered: Autobody, Claims handling, Mechanical positions)

Preferred Qualifications:

  • 4-year completed degree in related field or equivalent work experience
  • Work experience with CCC / Audatex estimating or alike valuation systems
  • Must be driven to provide an elevated level of customer and enjoy a collaborative team environment
  • Possess the aptitude to navigate various computer programs systems simultaneously, on dual monitors (Microsoft Office applications, internal systems, and estimating software)
  • Must be comfortable working in an office setting (Desk office space) for the duration of your work shift
  • Ability to work independently, with the freedom to make decisions, in a fast-paced work environment
  • Effective and organized multi-tasker, with the ability to focus when items require your undivided attention for review
  • Completion of Inter-industry conference on auto collision repair (I-CAR) / Automotive Service Excellence (ASE) certifications or applicable insurance designations
  • Comfortable managing difficult conversations with ease and confidence while maintaining a helpful and friendly disposition
  • Excellent written and verbal communication skills
  • Strong negotiation and organizational skills
  • Ability to work independently in a fast-paced work environment
  • Attention to detail and follow-up
  • Passion to provide the highest quality of service to clients

*PLEASE NOTE: In review of candidate qualifications, education, and skills, another job level may be considered. * 



Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




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