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Sr Support Specialist

League City, TX, US, 77573


American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

 

What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Senior Support Specialist

The Senior Support Specialist assists and provides administrative support to the Health Claims department.

 

The ideal candidate should be a strong communicator who is comfortable in a fast-paced work environment, an effective multi-tasker, an efficient time manager, goal-oriented, and could work both autonomously and as a team. If your qualifications and interest align with this opportunity, we invite you to apply today! 

 

Responsibilities

  • Assign claims and emails to examining staff
  • Complete and mail claim acknowledgement letters each day
  • Mail claim payment/denial letters from examiners
  • Mail out requested claim forms w/form letter from customer requests
  • Customer Service – answer phones and insured questions
  • Mail out Extension of Life follow up letters and acknowledgement letters
  • Request medical records for claim examiners
  • Complete department backlog reports
  • Consumer and LIFT reporting 
  • Unclaimed property research

 

Qualifications

  • Educational Equivalent – High school diploma required. College degree preferred.
  • 2 years of administrative or related experience required
  • Must possess excellent oral and written communication techniques.
  • Strong analytical skills; ability to plan, prioritize and organize; personal effectiveness; manageability; high aptitude for learning; and determination.
  • Must have basic computer skills with work experience in Microsoft Office programs (Outlook, Excel, Word)

 

 

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

 

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.

 

Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

 

American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

 


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.

 

 

 


Nearest Major Market: Galveston
Nearest Secondary Market: Houston

Job Segment: Claims, Social Media, Administrative Assistant, Insurance, Marketing, Administrative

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