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Claims Representative (Auto)

Springfield, MO, US, 65899-0001

Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance; we’re providing security and peace of mind to our 5 million policyholders.


The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!


Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.


We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees, so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more. ​


Claims Representative (Auto)

Customer service professionals: Are you seeking a position that provides defined and quick career progression opportunity, comprehensive benefits that support healthy work-life balance, continuing education assistance, generous paid time-off benefits, and fitness support? American National is the place for you! The Auto Claims Department is seeking a full-time team member, who is passionate about the client experience with or without insurance knowledge. The ideal candidate takes pride in providing an elevated level of service, has strong conflict resolution skill, and enjoys negotiation/investigation. If your skills and attributes align; We invite you to apply today!



  • Manage claims that are less complex, typically one vehicle losses (Hit and run(s) Hail damage, and Deer vehicle hits)
  • Responsible for the investigation, evaluation, negotiation, and settlement of auto claims
  • Partner closely with other departments, vendors, and defense counsel, when-applicable, throughout the claim process
  • Analyze coverage, make contacts, investigate facts surrounding the loss, and arrange inspection, experts, and third parties when applicable
  • Negotiate loss settlements and determine the appropriate method of inspection and/or the appropriate claim decision based on the review of facts
  • Build and maintain strong customer relationships while expediting claims and adhering to the fair claims’ settlement practices
  • Work within multiple systems such as Fusion (Primary claims system) estimating systems, tracking systems, and workflow systems
  • Enter data into appropriate systems to establish liability based upon the review of facts
  • Understand and comply with insurance regulations, statutes, and case law accordingly
  • Ensure compliance with state/federal regulations and requirements, provisions of policy contracts, and company standards



  • High school diploma or equivalent required; 4-year completed degree in related field (Criminal Justice/Insurance and Risk Management/Business/Communications) or equivalent work experience, preferred
  • Currently hold an active (Texas) adjuster license or have interest in obtaining following date of hire (American National will incur fees associated/ No out of pocket expenses)
  • Work experience in customer service, claims handling, or insurance work experience, preferred
  • Must be an effective and organized multi-tasker, with the ability to focus when items require your undivided attention for review
  • Must be comfortable managing difficult conversations with ease and confidence, with a positive and friendly disposition
  • Excellent written and verbal communication skills
  • Strong negotiation and organizational skills
  • Must have the aptitude to navigate various computer programs simultaneously, on dual monitors (Including-Outlook, Excel, Word)
  • Ability to work independently in a fast-paced work environment
  • High attention to detail and follow-up, required
  • Passion to provide the highest quality of customer service to clients-possessing pride when managing ownership of phone calls from start-finish


Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.


Learn more about our culture by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.





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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Job Segment: Claims, Social Media, Liability, Customer Service Representative, Risk Management, Insurance, Marketing, Customer Service, Finance

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