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Claims Specialist (Bodily Injury)

Springfield, MO, US, 65899

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Claims Specialist (Bodily Injury)

American National is seeking a full-time professional, with the aptitude to organize, investigate, negotiate, and settle bodily injury claims.


Why Apply

  • You are inquisitive, utilizing critical analysis skills, and enjoy investigation
  • You thrive in a customer-oriented work environment
  • You are intrinsically self-motivated and do not require immediate oversight
  • You are an efficient time manager who is organized
  • You have keen focus on detail and follow-up
  • You take pride in your work and strive to provide a high-level of service
  • You are satisfied when you give-back to others in way that enhances and supports, during a stressful time
  • Stability
  • Monday-Friday, work schedule (With flexibility)
  • Comprehensive benefits that include a generous paid time off package
  • Fitness and educational support
  • Defined career progression
  • Focus on work/life balance
  • Company casual dress code

How you will make an impact

  • Manage moderate to serious level complexity (first and third party) bodily injury claims
  • Determine liability based upon the investigation and applicable liability law which includes forwarding required forms, obtaining appropriate releases, and negotiating settlements with clients or legal representatives
  • Conduct detailed phone investigations to determine liability and/or damages, obtain recorded statements, review police reports, assess the appropriate method of inspection (First and third-party damages) and provide thorough follow-up
  • Review loss notices and complex policy forms to determine proper coverage, contact clients, investigate the facts surrounding the loss, while complying with the Unfair Claims Settlement Practices Act, insurance laws, and regulations in all states assigned
  • Negotiate loss settlements based upon the review of facts
  • Establish and maintain proper reserves
  • Determine suitable method of inspection, assigning estimates, and vendors
  • Draft professional written correspondence regarding various aspects of the claim
  • Communicate and promote professional relationships with insureds, claimants, agents, attorneys, and internal clients regarding the ongoing status of claims files
  • Review and recognize complex issues that require presentation to management, in-house counsel, defense counsel, and internal committee
  • Assist in mentoring other claims representatives within the department
  • Conclude claims in compliance with all state rules and regulations
  • Adjudicate all aspects of the claims handling process under minimal supervision
  • Ensure compliance with state/federal regulations and requirements, provisions of policy contracts, and company standards
  • Complete ongoing continuing education to maintain active adjuster license(s) 

Minimum Qualifications

  • High school diploma or equivalent
  • Four (4) years claims experience (Applicable experience will be considered)
  • Currently hold an active (Texas) adjuster license or interest in obtaining following date of hire (American National will incur fees associated / No out of pocket expenses 


Preferred Qualifications

  • Four (4) year completed degree in related field (Criminal Justice, Insurance and Risk Management, Business, Communications) or equal claims/insurance, relevant work experience
  • Working knowledge of CCC or comparable estimating programs
  • Understanding of statutes, case laws, and policy contracts
  • Passion to provide the highest quality of customer service
  • Effective and organized multi-tasker, with the ability to focus when items require your undivided attention for review
  • Excellent written and verbal communication skills
  • Detail oriented
  • Strong negotiation and organizational skills
  • Ability to effectively manage time and provide appropriate follow-up
  • Ability to work independently in a fast-paced work environment
  • Ability to navigate various computer programs simultaneously on dual computer monitors, while utilizing noted applications (Microsoft Office and internal systems)



Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Nearest Major Market: Springfield

Job Segment: Claims, Social Media, Liability, Risk Management, Compliance, Insurance, Marketing, Finance, Legal

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