Director, Underwriting Support
Springfield, MO, US, 65899
Director, Underwriting Support
American National is seeking a full-time, Director of Underwriting Support to enhance current processes and procedures.
Placement Locations: Glenmont, NY. or Springfield, MO.
What will you do?
Implement new workflow methods to improve the efficiency of the Associate Underwriter team and demonstrates initiative and strategic thinking by continually evaluating existing processes
Ensures all recommended process changes follow compliance guidelines and an increased ease of doing business
Manages escalated policy service referrals from leaders and finalizes exception-based decisions and communicates/educates changes in referral guidelines to the department
Serves as a point of contact for agents, field leadership, and home office leaders regarding commercial policy service and directs efforts to address corrective action on policies that were not handled appropriately or where system issues prevented the delivery of exceptional service
Represent the division and the department when agents and field leadership visit the home office and demonstrate professionalism in all interactions with employees, agents, and third parties
Collaborates with other departments in overseeing and maintaining the business operations of the department and ensures partnership and cohesion across the Underwriting Services division enterprise
Collaborates with commercial/agriculture leaders to constantly find ways to integrate systems, training, procedures, workflow, and consistency among teams
Progresses goals and expectations as well as individual growth plans and provides specific and timely feedback through regular one-on-one meetings as well as the semiannual performance review process
Oversee and manage the flow of information within the department, including communications to internal and external teams
Facilitate the organization and maintenance of departmental resource systems, including SharePoint and other similar sites
Qualifications:
Applicable degree in relevant field or alike work experience considered
Eight + years of industry appropriate experience
Five + years of formal supervisory/management experience
Ability to navigate various computer programs simultaneously while utilizing noted applications (Microsoft Office and internal systems)
Minimal travel (Less than 10%)
Preferred Qualifications:
CPCU or industry relevant insurance designations
Property and Casualty Underwriting/Operations experience
Guidewire and Duck Creek system familiarity
Project management experience
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Nearest Major Market: Springfield
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