Lead Quality & Compliance Assurance Specialist
Springfield, MO, US, 65899
Lead Quality Assurance Specialist
American National is hiring a Lead Quality & Compliance Specialist to join our growing team. In this role you will support our P&C Claims Operations by leading audits to specific guidelines established for quality assurance, verification and validation of policies and procedures for claims. You will lead efforts to support the quality management systems involving P&C Validation, regulatory activity, material financial activity, and to support the enterprise risk management processes. You will have a direct impact on the client experience by actively identifying, analyzing and recommending improvements focused on service and operational compliance with best practices and regulatory requirements.
What You'll Do
• Conduct quality assurance reviews to maintain compliance and technical quality according to operational guidelines and internal processes
• Identify coverage and/or liability issues as well as discrepancies and inaccuracies within claim files
• Investigate variances in claim payments to ensure financial stability and profitable growth
• Communicate business results with peers and/or senior leadership
• Validate complex total and large loss evaluation accuracy
• Provide training to lower-level employees and/or other areas, as well as management when technical expertise is needed
• Develop, monitor, and/or modify procedures and processes with an eye towards continual improvement
• Facilitate meetings and presentations to communicate audit plans, validations, and results to leadership
• Lead collaborative efforts with business partners on actionable items to improve compliance, quality, and customer service
• Mentor fellow members of the team with their projects and responsibilities
What You'll Need
• Three or more years of liability claim experience involving injury and property damage claims
• Relevant technical work experience with various policy types including Homeowners, BOP, CGL, CPP and SFP
• Working knowledge of estimating programs and Guidewire claim system preferred
• Eight to Ten years of experience in insurance industry, preferably within Claims and/or Quality Assurance
• Deep understanding of regulatory process, Quality Assurance, familiarity with basics surrounding financial controls and principles pertaining to enterprise risk management
• Industry certification preferred, but not required (CPCU, AIDA, ARC, etc.)
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Nearest Major Market: Springfield
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Compliance, Quality Assurance, Liability, Claims, Risk Management, Legal, Technology, Insurance, Finance