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REMOTE OPTION: Senior Claims Specialist (Commercial Auto)

Springfield, MO, US, 65899

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

How you will make an impact

  • Adjudicate all aspects of the claims handling process (complex coverage and high exposure commercial auto liability and bodily injury claims) from reviewing coverage to settling coverage and closing the file with minimal direct supervision
  • Conduct phone interviews and investigations to determine liability and damages
  • Review loss notices and complex policy forms to determine proper coverages
  • Establish and maintain proper reserves
  • Determine the appropriate method of inspection of property, automobiles, and injured parties
  • Discovery, discussion, and review of the facts and circumstances of the loss occurrence
  • Finalize liability determination for third-party losses, sending out required forms, and negotiating settlements with customers or legal representatives (Obtaining releases, court-approved settlements for minors, pre-suit mediations or arbitrations)
  • Draft written correspondence regarding various aspects of the claim
  • Communicate and promote professional relationships with insureds, claimants, agents, attorneys, and internal clients regarding the ongoing status of claims files
  • Follow compliance of Unfair Claims Settlement Practices Act, insurance laws, and regulations in all states assigned
  • Review and recognize complex legal issues that require presentation to management, in-house counsel, defense counsel, and internal committee, when applicable
  • Read and interpret complex, multifaceted legal and medical documents and update in an easy-to-understand format for the file and for the internal committee while addressing excess exposures, umbrella claims, and reinsurance exposures
  • Assist in mentoring other claims representatives within the department, when applicable
  • Complete ongoing continuing education to maintain active adjuster license(s)



  • High school diploma or equivalent, required
  • Four year completed degree, preferred and/or equivalent work experience work experience considered
  • Currently hold an active (Texas) adjuster license or obtain following date of hire (American National will incur all fees associated/No out of pocket expenses)
  • Six years’ claims handling work experience (Bodily injury claims handling required /commercial auto claims experience, preferred)
  • Understanding of statutes, case laws, and policy contracts desired
  • Must be an effective and organized multi-tasker
  • High attention to detail and follow-up
  • Must be comfortable managing difficult conversations with ease and confidence
  • Excellent written and verbal communication skills
  • Strong negotiation and organizational skills
  • Must have the aptitude to navigate various computer programs simultaneously, (Microsoft Office and Internal systems)
  • Ability to work independently in a fast-paced work environment
  • Must have the passion to provide the highest quality and level of customer service to clients


PLEASE NOTE: In review of candidate qualifications, education, and skills, another job level may be considered.


Salary for this position can range from $55, 231 for candidates who are minimally qualified through $69,039 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill, and education.


Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Nearest Major Market: Springfield

Job Segment: Claims, Social Media, Law, Liability, Compliance, Insurance, Marketing, Legal

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