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Senior Claims Representative (Auto Liability)

Springfield, MO, US, 65899

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.


What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Senior Claims Representative (Auto)

The American National Claims Services-Auto team is seeking a full-time, Senior Claims Representative.


Why Apply?

  • You are inquisitive and enjoy investigation
  • You thrive in a customer-oriented work environment
  • You are intrinsically self-motivated
  • You are an efficient time manager
  • You are not easily shaken in uncomfortable scenarios (You remain calm and strategically approach issues)
  • You take pride in your work and strive to provide a high-level of service
  • You enjoy giving-back to others in way that enhances and supports, during a stressful time frame
  • Stability
  • Monday-Friday, work schedule
  • Comprehensive benefits that include a generous paid time off package
  • Fitness and educational support
  • Defined career progression
  • Focus on work/life balance
  • Casual dress code

How you will make an impact

  • Responsible for the investigation, evaluation, negotiation, and settlement of moderate level complexity auto claims (Vehicle damage, liability, and fast-track injury claims)
  • Review notices of loss to determine proper coverage and deliver resolution
  • Conduct detailed phone investigations to determine liability and/or damages, obtain recorded statements, review police reports, and provide thorough follow-up
  • Determine suitable method of inspection, assigning estimates, and proper vendors
  • Negotiate loss settlements based upon the review of facts
  • Establish and maintain proper reserves
  • Communicate and promote professional relationships with insureds, claimants, agents, attorneys, and internal clients, regarding the ongoing status of claims files
  • Draft professional written correspondence regarding various aspects of the claim
  • Build and maintain strong professional relationships while expediting claims and adhering to fair claims’ settlement practices
  • Ensure compliance with state/federal regulations and requirements, provisions of policy contracts, case law, and company standards
  • Conclude claims in compliance with all state rules and regulations, in a timely manner
  • Maintain continuing education (CE) courses for required state licensing 

Minimum Qualifications

  • High school diploma or equivalent
  • Two (2) years of claims handling (Relevant job experience will be considered)

Preferred Qualifications:

  • Four (4) year completed degree in related field (Criminal Justice, Insurance and Risk Management, Business, Communications) or equivalent claims work experience
  • Currently hold an active (Texas) adjuster license or willingness to obtain following date of hire (American National will incur all fees associated/No out of pocket expenses)
  • Working knowledge of CCC or alike valuation programs
  • Understanding of statutes, case laws, and policy contracts
  • Effective and organized multi-tasker, with the ability to focus when items require your undivided attention for review
  • Comfortable managing difficult conversations with ease and confidence
  • Excellent written and verbal communication skills
  • Passion to provide the highest quality of customer service to clients
  • Detail oriented
  • Ability to negotiate
  • Ability to effectively manage time and provide appropriate follow-up
  • Ability to work independently in a fast-paced work environment
  • Ability to navigate various computer programs simultaneously on dual computer monitors, while utilizing noted applications (Microsoft Office and internal systems)


Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.


American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.


Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN


American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


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“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.




Nearest Major Market: Springfield

Job Segment: Claims, Liability, Social Media, Risk Management, Customer Service Representative, Insurance, Marketing, Finance, Customer Service

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